Frequently Asked Question

FAQs

The easiest way to make a booking enquiry is through our booking form. Please note, we do not accept same day bookings.

If you book for food or drinks for less than 10 guests we ask for your card details at the time of enquiry to authenticate £10pp to secure your booking. This isn’t a payment or charge, but should you not show or give less than 24 hours notice of cancellation, the amount may be claimed.

If you book for a large party of over 10 guests or more for food we do require a pre-order and payment of your food.

For private hires we require a deposit to secure the date, the amount will vary depending on the needs of your booking. This deposit will act as a retainer should you not meet the minimum spend agreed.

Payments can be made via card link or for corporates via BACS. BACS payments must be received a minimum of 7 days in advance of your Event date. Please note that we now operate cashless venues.

Yes, under 18s can stay in the venue till 8pm but must be accompanied by an adult.

We operate a challenge 25 policy, ID may be required. Management reserves the right to refuse entry.
For private hires, please speak with our reservations team.

If you need to amend your booking, please contact our reservations team via your email communication.

Your enquiry becomes a confirmed booking when your payment card details have been accepted and/or you have paid the deposit/provided a full pre-order that the booking may require.

You may cancel your booking at any time within the Cancellation Window by contacting our reservations team.

Table for Food or Drinks – up to 24 hours prior to Event.
Private hire, Christmas, and bookings of over 15 guests– 28 days prior to Event.

Refunds can take up to 7 working days, though are typically quicker than this. Please do not contact us until this period has passed. We can only refund the original method of payment.

A cancellation after the Cancellation Window, or if you do not show for your booking, will result in your deposit being forfeited or your card being charged £10 per guest.

This will depend on your booking type, and will be communicated when you make your enquiry.

Sometimes we may have to make reasonable changes to your booking. We will contact you as far in advance as we can to let you know if our food or drinks menus have been updated and your pre-ordered menu selections are no longer available, or if the products you have pre-ordered are unavailable or out of stock with our suppliers. We will do our best to offer a close alternative.

If you want to change your pre-order, then we will let you know of any price changes that may have taken place since your booking was confirmed. We will honour the prices of packages included on your booking at the time of confirmation, but if you are looking to add on any items to your package,
those items will be subject to the latest prices.

We have a smart casual dress code, Please no gym/sports wear, Fancy Dress, Joggers or Tracksuits.

Football, Rugby, NFL, Boxing, Cricket plus many more. Our team is happy to show specific games on request.

If you are booking to watch the games, ensure you select the ‘sports booking’ type so you will be seated upstairs.

We are cashless and can only accept card payments.
For private corporate functions we also accept BACS.

Food and drinks bookings are generally for two hours, but this can be extended on request.

Our menu has vegan, vegetarian and gluten-free options. We can also cater to more complex dietary requirements on request.

We do not offer Halal meat, but have plenty of vegetarian options.

Our kitchen will prepare required food in a separate area. However, due to the nature of our kitchen we cannot guarantee that anything is 100% free of allergens.

Yes, our Clubhouse upstairs is available to privately hire. This has space for up to 90 guests seated and standing, unfortunately this floor does not have wheelchair access.

Of course, you can bring your own decorations &/or cake however we can’t store these before or after your booking. We only ask that you don’t bring table confetti as it stains the tables & that you are mindful not to damage our fixtures, fittings and furnishings.

Ground floor is wheelchair accessible through our side door (the team will assist you) but there is no wheelchair access to the top floor. We also have an accessible toilet.

You do not need to book to play the arcade games. They are first come first serve and available to all customers.

Please note that if the upstairs is privately hired, the arcade games will not be accessible.

Please get in touch via our social media pages.

We can only process refunds using the original method of payment. Refunds can take up to 10 working days depending on your bank.

Yes, gift vouchers can be bought ‘here’ and are valid for one year from date purchased. If you would like a physical voucher, please contact the reservations team.

We advertise all our vacancies on Indeed, please head here to view our current openings.